Refund policy
TO REQUEST A RETURN OR EXCHANGE
To request a return or exchange, please contact us at:
Please include:
- Your order number
- Full name
- Reason for return or exchange
RETURN POLICY
We accept returns for full-price items within 7 days from the date of delivery for UAE orders.
Items must be:
- unworn
- unwashed
- free from stains, fragrances, makeup, hair or odours
- returned with all original tags and packaging
Returns that do not meet these conditions may not be accepted.
Shipping fees are non-refundable.
For hygiene and quality assurance reasons, items that appear worn or damaged after delivery inspection may be rejected.
PRE-ORDER ITEMS
As SABIBI is currently operating on a limited release and pre-order basis, shipping timelines may vary slightly. Customers will be informed of estimated dispatch windows before purchase confirmation.
EXCHANGES
We offer exchanges for sizing, subject to product availability.
For UAE orders:
- exchanges must be requested within 7 days of delivery
- first exchange collection is complimentary
- additional exchange collections may incur a delivery fee
For international orders:
- customers are responsible for all return shipping and customs charges
- exchanges are treated as returns and a new order must be placed separately
SALE ITEMS
Sale items are final sale and are not eligible for refunds.
Sale items may only qualify for:
- store credit
- size exchange (subject to availability)
FAULTY OR DAMAGED ITEMS
If you believe you have received a faulty or damaged item, please contact us within 48 hours of delivery at:
Once reviewed by our quality control team, we will confirm the next steps via email.
PROCESSING TIMES
Approved returns and exchanges are typically processed within 5–7 business days after the item has been received and inspected.
STORE CREDIT
Where applicable, store credit may be issued and will remain valid for 6 months from the date of issue.
CUSTOMS & INTERNATIONAL ORDERS
International customers are responsible for any customs duties, taxes, import fees, and return shipping charges.
If a shipment is refused or returned due to unpaid customs charges, SABIBI reserves the right to deduct any return fees, duties, or shipping charges from the final refund amount.
CONTACT
For all returns, exchanges, or order enquiries, please contact:
sabibiae@gmail.com
Dubai, United Arab Emirates