Refund policy

RETURN & REFUND POLICY

RETURNS

We accept return requests within 7 days of delivery.

To be eligible for a return, items must be:

Unworn and unwashed
In their original condition
Free from stains, fragrances, makeup, hair or odours
Returned with all original tags and packaging

All returned items are inspected upon receipt. SABIBI reserves the right to decline a return if the item does not meet the conditions above.

Original shipping fees are non-refundable.

REFUNDS

Once your return has been received, inspected and approved, your refund will be issued to the original payment method used for your purchase.

Please allow 5–7 business days for SABIBI to process your return after it has been received. Additional time may be required for the refund to appear in your account depending on your bank or payment provider.

EXCHANGES

We offer size exchanges subject to product availability.

For UAE orders:

Exchange requests must be made within 7 days of delivery.
The first exchange collection is complimentary.
Any additional exchange collections may incur a delivery fee.

For international orders, we are currently unable to offer direct exchanges. Customers may return an eligible item in accordance with this policy and place a new order separately. Return shipping and any applicable customs charges are the responsibility of the customer.

PRE-ORDER ITEMS

Pre-order items are available to purchase before their scheduled dispatch date. The estimated dispatch timeframe for each pre-order will be clearly stated on the relevant product page at the time of purchase.

Dispatch timeframes may vary between pre-order releases. Some items may be available for dispatch within a few days, while others may require several weeks.

If there is a significant change to the estimated dispatch timeframe provided at the time of purchase, customers will be notified by email.

Once dispatched, the standard delivery timeframe for the selected shipping method will apply.

Our standard return and exchange policy applies to pre-order items once they have been delivered.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible at hello@sabibi.ae with your order number and relevant photos.

Once reviewed by our team, we will confirm the next steps via email.

INTERNATIONAL RETURNS & CUSTOMS

International customers are responsible for return shipping costs and any applicable customs duties, taxes or import charges associated with a return.

If an international shipment is refused or returned to SABIBI due to unpaid customs or import charges, any return shipping costs, duties or other charges incurred by SABIBI may be deducted from the refund where applicable.

HOW TO REQUEST A RETURN

To request a return or exchange, contact:

hello@sabibi.ae

Please include: